01Orders & Payments
All orders must be placed through our website using the available online payment methods.
Cash on Delivery (COD) is not available. All orders must be paid for in full at the time of purchase.
Orders are confirmed only after successful payment.
02Exchange Policy
Exchanges are permitted only in case of a genuine size issue.
No exchanges are allowed for reasons related to colour preference, design preference, change of mind, or any other personal preference.
The product must be unused, unworn, unwashed, and returned with all original tags and packaging intact.
Exchange requests must be raised within 48 hours of receiving the order.
Exchanges are subject to product availability and approval by our team.
Products that have been altered, customised, or made to individual measurements are not eligible for exchange.
03No Return or Refund Policy
We do not accept returns or offer refunds for reasons related to personal preference or change of mind.
Once an order has been placed and confirmed, cancellations may not be permitted once the product has entered production or dispatch.
In the event of a verified issue with the product, please contact our team for assistance.
04Customised & Made-to-Order Products
Customised garments and made-to-order products are created according to the customer's selected measurements, specifications, and preferences.
Such products are not eligible for exchange or refund, except where required by applicable law or in the event of a verified manufacturing defect.
05Shipping & Delivery
Delivery timelines may vary depending on the product, customisation requirements, and delivery location.
Customers are responsible for providing accurate shipping details and contact information.
Delays caused by courier services or circumstances beyond our control may affect delivery timelines.
06Product Colours & Appearance
We make every effort to display product colours and details as accurately as possible. However, slight variations may occur due to screen settings, lighting, and photography.
07Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs of the issue.
Each case will be reviewed by our team, and an appropriate resolution will be provided in accordance with our policies and applicable law.
08Contact Us
For exchange requests or order-related assistance, please contact our customer support team: hello@pankajsoni.co.in or +91 97399 91108.
09Who we are
This website is operated by PS Pankaj Soni (proprietor: Pankaj Soni), No. 33/1, PJD No. 76-22-33/1, First Floor, Vittal Mallya Road, Bengaluru, Karnataka 560001. GSTIN 29DVDPK2278H1ZA.
10Grievance officer
In line with the Consumer Protection (E-Commerce) Rules, 2020, our grievance officer is Bhavika Bhandari, hello@pankajsoni.co.in, +91 97399 91108. We acknowledge every complaint within 48 hours and resolve it within one month.
Last updated 14 November 2026.