Privacy POLICY

02What we collect

When you sign in or order: your name, email address, phone number and delivery address, and the pieces you order.

When you write to us or request an appointment: what you tell us, and your preferred date for an appointment.

When you browse: technical data your browser sends (such as device type and pages viewed), and the cookies described under Cookies below.

03Why we use it

To process, deliver and support your orders; to issue invoices and meet our tax and legal obligations; to reply to your enquiries and arrange appointments; and to keep the site secure.

We will only send you marketing if you ask to receive it, and you can stop at any time.

04Who we share it with

Only the services that help us run the house, under contract and for these purposes: our hosting and database providers, our email provider, our payment provider, couriers (who receive your name, phone and address to deliver), and — only if you accept analytics cookies — Google, for site analytics. We never sell your data.

05Cookies

Necessary: a small number of cookies and browser storage the site needs to work — to keep you signed in and remember your bag. These are always on.

Analytics, only if you agree: Google Analytics, from Google. It tells us which pages are visited, roughly where visitors are (city or country, never an exact location), the device and browser, and which pieces are viewed, added to a bag and bought. Google keeps this for 14 months, under Google's own privacy policy. We use it only to understand and improve the site.

When you first visit we ask before any analytics or marketing cookie is set; you can accept or refuse with one click, and change your mind at any time from "Cookie settings" at the foot of every page. We ask again after six months.

06How long we keep it

Order and invoice records are kept for eight years, as Indian tax law requires. Enquiries are kept for two years. Your account details are kept until you ask us to delete your account.

07Your rights

You can ask to see, correct or delete your personal data, or withdraw consent, by writing to hello@pankajsoni.co.in. You may update your name, phone and address yourself in your account. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

08Grievance officer

For any concern about your personal data or this website, write to our grievance officer, Bhavika Bhandari, at hello@pankajsoni.co.in. We acknowledge every complaint within 48 hours and resolve it within one month. PS Pankaj Soni, No. 33/1, PJD No. 76-22-33/1, First Floor, Vittal Mallya Road, Bengaluru, Karnataka 560001.

09Security

Your data is stored with providers that encrypt it in transit and at rest. Within the house, only staff who need it to serve you can see it, and every change to an order is logged.